Services2019-05-08T07:10:37+00:00

COST-EFFECTIVE, INTEGRATED
ENTERPRISE SERVICE MANAGEMENT SOLUTIONS

Cognix Inc. has 10+ years of proven expertise in the ServiceNow® suite of Enterprise Service Management solutions. Our offerings span IT Service Management, IT Operations Management, Enterprise Security, Customer Service Management, Human Capital Management, and Business Application Development.

CHALLENGES

Enterprise Service Management involves an array of software applications, often installed at hundreds of thousands of endpoints. The greatest challenge in an enterprise implementation is to synchronize all the different components to work in unison. Secondly, the implementation process needs to be completed within a clear time frame. Lastly, the integrated system needs to deliver business results.

HOW WE TACKLE THEM

Enterprise software implementations can be uphill tasks. At Cognix, we bring our vast repertoire of domain knowledge and technological expertise to understand exactly what software works best within our customers’ context. By adopting a systematic and progressive implementation approach, we ensure fixed timelines for project completion — an achievement few companies that can match! Furthermore, we ensure that all our implementations translate into concrete and tangible business benefits for our customers.

COST-EFFECTIVE, INTEGRATED
ENTERPRISE SERVICE MANAGEMENT SOLUTIONS

Cognix Inc. has 10+ years of proven expertise in the ServiceNow® suite of Enterprise Service Management solutions. Our offerings span IT Service Management, IT Operations Management, Enterprise Security, Customer Service Management, Human Capital Management, and Business Application Development.

CHALLENGES

Enterprise Service Management involves an array of software applications, often installed at hundreds of thousands of endpoints. The greatest challenge in an enterprise implementation is to synchronize all the different components to work in unison. Secondly, the implementation process needs to be completed within a clear time frame. Lastly, the integrated system needs to deliver business results.

HOW WE TACKLE THEM

Enterprise software implementations can be uphill tasks. At Cognix, we bring our vast repertoire of domain knowledge and technological expertise to understand exactly what software works best within our customers’ context. By adopting a systematic and progressive implementation approach, we ensure fixed timelines for project completion — an achievement few companies that can match! Furthermore, we ensure that all our implementations translate into concrete and tangible business benefits for our customers.

OUR OFFERINGS

Technology consulting, solution development, and implementation services

DISCOVERY

ServiceNow® Discovery finds applications and devices on your network, and then updates the CMDB with the information it finds. Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on them. It can then update the CIs in your CMDB with the data it collects. Typically, Service Mapping and Discovery work together to run horizontal discovery first to find CIs, and then top-down discovery to establish the relationships between business services that you need to know.

Complete visibility into on premise and cloud resources

Accurate data and relationship views

Out-of-the-box Discovery Performance Analytics Solutions

ORCHESTRATION

ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow® instance. It’s hard to drive value across the business when you’re putting out fires and completing manual, error prone tasks. As much as you want to automate tasks and processes, dealing with disparate tools and lack of coordination between teams slows you down. ServiceNow® Orchestration automates IT and business processes for operations management, and helps enterprises to reduce tasks, improve productivity, and automate and accelerate processes.

Accelerate service delivery

Increase service agility

Use data to track ROI

ServiceNow® Orchestration extends the workflow engine to manage processes and to automate things outside of a ServiceNow® instance. It’s hard to drive value across the business when you’re putting out fires and completing manual, error prone tasks. As much as you want to automate tasks and processes, dealing with disparate tools and lack of coordination between teams slows you down. ServiceNow® Orchestration automates IT and business processes for operations management, and helps enterprises to reduce tasks, improve productivity, and automate and accelerate processes.

Accelerate service delivery

Increase service agility

Use data to track ROI

ORCHESTRATION

CMDB

To effectively manage and improve your systems, you need to know exactly what assets are in your IT environment and have current, accurate configuration data. With an accurate configuration management database (CMDB), it’s easy to understand your organization’s IT environment, particularly in the areas of service impact analysis, asset management, compliance, and configuration management. The ServiceNow® CMDB provides a single system of record for IT.

Full visibility of your infrastructure and services

More control of your environment

Better decision making

READINESS ASSESSMENT

We help benchmark your organization’s readiness to move from reactive to proactive customer service delivery. Our readiness assessment includes:

Assessing the current customer service delivery landscape and gaps
Critical capabilities for shifting from reactive to proactive customer service
Evaluating support transformation strategies and metrics
Benchmarking your organization’s technology maturity and readiness
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OUR CUSTOMERS

We have worked across domains including Banking and Financial Services, Supply Chain and Logistics, Digital and Print Media, Retail, and Technology Services—with positive references from every single customer!

OUR CUSTOMERS

We have worked across domains including Banking and Financial Services, Supply Chain and Logistics, Digital and Print Media, Retail, and Technology Services—with positive references from every single customer!

BLOGS

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UPCOMING
WEBINAR / EVENT

Join our webinars and meetup sessions on service management topics to know how our platforms and solutions can maximize your mileage from ServiceNow® implementations.

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THROUGH DIGITAL TRANSFORMATION