Life at work is better when user experiences are intuitive and tasks are automated. And work moves faster when you can transverse across departments and IT applications with powerful workflows. But it is indeed difficult to find a perfect tool to perform all these IT functions automated and without any shortcomings. On the contrary, manual fulfillment of customer demand, is clearly inefficient and can lead to security issues at the same time. But modern technology trends has changed positively, for the betterment of IT services employed by today’s businesses. Integration, the method of intelligently weaving products and platforms together, has gained importance so much that, these days question to products and services – “What does it do?” has given its way to “what can it integrate with?”

We know that ServiceNow is the industry leader in its request management and automation capabilities, as a cloud-based platform. Integrating a industry leader like ServiceNow with a optimized software deployment product helps end users immensely. Apparently, integrating ServiceNow with a tool like SCCM helps the software deployment process.

What is SCCM and how is it better than other tools?

System Center Configuration Manager is a software product for managing large groups of business systems running on various computer and mobile operating systems. It provides a unified management console with an automated set of administrative tools for various IT functions such as remote control, patch management, operating system/software deployment, network access protection, compliance check etc.

SCCM is an effective single vendor and management platform that can use client management tools to automate system administration and support functions that would otherwise be handled manually. Compared to other tools it has improved Reliability, more Time Efficiency, Increased Flexibility, better focus on Compliance, high Security and Confidentiality.

SCCM integration is done in a single click through the ServiceNow store, which transforms the self-service catalog in ServiceNow into the integrated app store for your enterprise, unlike the expensive custom integration process for other tools, which is a clear advantage.

Now many users have tried to compare SCCM with ServiceNow’s own Discovery tool since there is a notion that they offer the same set of features. Let’s do a quick comparison of SCCM with ServiceNow’s Discovery before getting into the finer details with respect to SCCM and ServiceNow integration. Please note that this comparison is based on the featues available in the Jakarta version of ServiceNow.

SCCM  and Discovery

  SCCM Discovery
1. Typically used for end user devices Typically used for data centers
2. One direction import of SCCM data into CMDB through SCCM DB plugin Finds apps and devices (anything with an IP) on your network, and then updates the CMDB
3. Requires Configuration Manager software installed in the computer (Agent-based) No permanent software to be installed in the computer (Agent less)
4. Used to capture the software details on devices that are not always on the network Used to capture the software details on devices which are operational on the network
5. Imports end user device (desktop, laptop, VDI etc) data into CMDB Imports Infrastructure CI data (servers, LB, Routers etc) data into CMDB
6. Does not create relationships of attributes within ServiceNow Creates relationships of attributes within ServiceNow
7. Free service Paid service

Please note that when Discovery and SCCM are both enabled on a system, the software records found through both tools could overwrite each other. If SCCM Integration is active before Discovery is enabled and the property is enabled, Discovery ignores the population of software for any CIs (Configuration items) that are also imported through SCCM. If Discovery is enabled before the SCCM Integration, it is possible for software installation data from both sources to be mixed.

In the next part, let us discuss about the SCCM integration process, in detail. Stay tuned!